Office of Information Technology
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Dr. William T. Kirk, Chief Information Officer, TEC 136, 870-864-7154, [email protected]
Daphane Shultz, Technology Support Analyst, TEC 207, 870-864-7198, [email protected]
With offices in the Computer Technology Building (TEC) on SouthArk’s west campus, the Office of Information Technology’s team of seven professional and classified staff support the College’s academic and service missions by maintaining a robust technology infrastructure and providing help desk, research, and other technology support services.
The Office of Information Technology supports the mission of the college by providing technology-related services and support for students, staff and faculty as technology becomes an ever more integral to the college’s mission. We commit to develop and maintain a client-centric culture and continually evaluate ourselves to foster improvement. As we maintain and improve today’s technology services, we also envision and create the information technology portfolio that will best meet SouthArk’s needs in the future.
Foundational Principles:
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Driven by the College Mission
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Centered on Our Colleagues
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Delivering Reliable, Relevant Services
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Committed to Continuous Improvement
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Able to Demonstrate Value
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Focused on the Future
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Grounded in Our Staff
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Hours of Operation:
The Office of Information Technology has one or more team members on campus from 7:00 am until 8:00 pm (Fall & Spring; 6:30 PM during the Summer) Monday through Thursday and until 12:00 pm on Friday. It is, however, not uncommon to see members of the IT team on campus outside of these regular business hours and we are happy to assist you, shoud you see us.
Contacting OIT for Support:
For non-emergency support, the most effective method of requesting assistance is to send an email to the information technology department at [email protected] as this will automaticly create a workorder and notice the entire IT team of your request.
Should the email option not be available to you, calling extention 120 (870.864.7120) will automatically forward your voice message to every team member’s email inbox.
For emergency technical support, the most effect way to reach the team is to call the College operator and ask her to radio the the team member(s) on duty. Shoud the operator not be available, security officers and physical plant staff can contact the team.
OIT Team:Tim Kirk, Ph.D.Chief Information Officer870.864.7154 TEC 136 [email protected] David GriffithAssistant Director870.864.7158 TEC 216 [email protected] Chris SullivantDatabase Administrator870.864.7173 TEC 137 [email protected] Beck, WayneTechnology Support Analyst870.864.8404 TEC 138 [email protected] Daphane ShultzTechnology Support Analyst870.864.7198 TEC 207 [email protected] Mike RobertsTechnology Support Analyst870.864.7157 TEC 205 [email protected]
